Questions? Call Toll-Free:
866-983-2228 M-F 12pm-8pm PST
We promise to treat our customers fairly. If you are not satisfied for any reason with your ceramic knife, ceramic knife set or ceramic peeler, please contact us and we will try to resolve the issue to the best of our abilities.
If you are not satisfied with our ceramic knives, you may exchange merchandise or return for a full refund, less shipping charges within 90 days of date of purchase. (shipping charges are not refundable).
At Shenzhen Knives, we do not have a 100-page customer service policy handbook. Instead, we live by the simple motto of “treat customers how you would like to be treated”. And that is the mandate that guides our interaction with customers.
While we strive to have 0% defective rates on our knives and 100% satisfaction, we realize that mistakes do happen from time to time, and when that happens, please let us know.
Our ceramic knives brand was named one of the Top Holiday Sellers on Amazon and our customer satisfaction grade was an outstanding “A+”