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Shenzhen Shipping & Returns Information

Shipping
All orders will be processed and shipped Monday – Friday excluding holidays. Orders are normally processed within 1-2 business days. During the Holiday rush, orders will be processed within 2-3 days. If you prefer not to disclose your information over the internet, feel free to contact us to make offline arrangements to complete your order or fill out the order form and fax to 808-734-2315. NOTE: You need Adobe Acrobat Reader to view this form. To download this program click HERE.

For international orders, please check with your local customs agency about additional charges before ordering as we will not be responsible for customs duties, brokerage fees, etc. If your international location does not appear upon checkout please email us for product availability and shipping quote. International orders are sent via US Postal Service First Class and typically take 1-3 weeks depending on destination country. For additional shipping options please contact us.

Returns
You may return or exchange merchandise for a full refund, less shipping charges within 30 days of date of purchase. (NOTE: Shipping charges are NOT refundable). No exchanges/returns after 30 days. Merchandise must be returned in the condition it was received with original packaging. Please include a copy of your receipt, insure and send your return via US Postal Service to the address below. Shenzhen Knives makes no warranty for products modified by the buyer or subject to misuse or neglect.

Shenzhen Ceramic Knives
3615 Harding Avenue, Suite 409
Honolulu, HI 96816